Good mystery shoppers know how to be objective. It is important as a mystery shopper to keep an open mind when evaluating stores. It is easier than you might think to be biased either positively or negatively if you have attended a shop or restaurant before as a non-mystery shopper.
It is important to keep your previous experiences or biases to yourself and evaluate the store or product under the professional eye of a mystery shopper.
In some cases, mystery shoppers are asked to act a certain way. Mystery shoppers in general must feel comfortable presenting themselves as an everyday customer to the business. This makes their shopping experience as reliable and accurate as it can be, allowing them to report on their assignment with clarity and objectiveness. It is also very important for mystery shoppers to be detail oriented. We find that our best shoppers always take the time to complete this step.
We then ask the shoppers to fill out their evaluation forms which are usually found online with most mystery shopping companies, paying close attention to due dates.
From time to time, secret shopping companies may need to ask the shopper additional questions about their experiences so we ask that the mystery shopper make themselves available to provide this information should it be necessary.
Or if you'd like to become a mystery shopper, please visit our website to sign up. As Insight Services Manager, Fern is dedicated to providing clients with the tools and insights required to help deliver an outstanding customer experience.
Fern joined Yomdel in , working within the Mystery Shopping team. Initially working closely with shoppers, dealing with shop allocation and guiding shoppers through the process required to deliver a great mystery shop.
Fern has now progressed to Insight Services Manager, working with clients to ensure they are being delivered the insight they need to make real positive differences to the customer service they offer. Mystery Shopping works! But how? Honesty First and foremost, shoppers must be honest and unbiased. Act Natural You should only take on projects that you are comfortable with as it is important that you enact your scenario in a natural, convincing manner.
Ability to Follow a Brief I cannot stress how important this is! Click here to find out more and sign up today! What do Mystery Shoppers do? See if you possess these four traits that make a mystery shopper an awesome one… 1.
Curiosity Modern consumer society has many challenges, and improving customer services with mystery shopping is our chance to make a difference. Eye for detail This goes hand-in-hand with curiosity. Communication Skills Objective evaluation skills are needed at every assignment, no matter how big or small.
Reliability The ability to perform and submit assignments promptly is a must.
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