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Something not quite right with your UGG order? Lost your label? You can print another one by filling out the form below. UGG require customers to return items in their original condition, ideally with packaging still intact.

Original condition means UGG goods must be unworn, unwashed, unaltered and undamaged. With thousands across the UK, you're sure to find one close to you - many are even open early until late, 7 days a week.

You will receive this receipt from the cashier at your chosen Collect Plus Point. Once UGG have received your return, it can take up to 20 working days for the refund to process. Funds will be sent back to your original payment method, and your bank may take a further 7 days to show this payment from UGG on your statement. You can drop off returns at ANY of our thousands of local stores, open early til' late, 7 days a week. If you wish to exchange an item for another size, colour or style, you will need to place a new order and return the original product for a refund.

For Australian customers please allow days and for international customers days for your return to reach our warehouse. Once the goods have been received, they will be accessed to see if they are eligible for a refund, this process can take further business days.

You will be notified by email if the refund is approved and it will then be processed back to your original method of payment. Depending on your banking institution, your refund will appear in your account approximately business days after it has been processed. If we receive products and assess them as not being eligible for a refund we will contact you and return those items to you at your cost. I purchased ugg boots they ripped up the seam in the back.

So disappointed. I took them back to where I purchased. They would not exchange them. I lost my receipt. Please log in again. The login page will open in a new tab. After logging in you can close it and return to this page. Zones Inc Corporate Headquarters. Chilis Corporate Office Complaints. Rr Donnelley Headquarters. Hiranandani Corporate Office Mumbai. Media Inquiries.

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